How To: Create an Integrator Login


Wise-Sync connects through to your ConnectWise database through two authentication methods, one is the PSA Member for Batching the records as they are posted to Xero and the second is the Integrator Login which is required to allow Wise-Sync to access additional information such as:
  • Contact Details for Customers.
  • Invoice & Purchase Order details.
  • Primary & Billing Contact records.

Much of this information is not available through the information provided in the Accounting Interface. An Integrator Login is required to access the following APIs:

  • Service Ticket API
  • Time Entry API
  • Contact API
  • Company API
  • Invoice API
  • Product API
  • Member API
  • Purchasing API
  • Reporting API
  • System API
  • Configuration API (future development)
  • Schedule API (future development)
  • Document API

Creating an Integrator Login:

Open ConnectWise, and navigate to:

System > Setup Tables


  1. Search for "Integrator Login" in the [Table] field
  2. Select the "Integrator Login" setup table

Steps you will need to complete:



  1. Click on the [New] record button
  2. Enter an name for the Integrator Login (Suggested: "Wise-Sync")
  3. Enter a password for the integrator login (note down for setup in wise-sync)
  4. Change the "Access Level" to [All Records]
  5. Allow access to the following APIs, you can deselect the others:
    • Service Ticket API
    • Time Entry API
    • Contact API
    • Company API
    • Invoice API
    • Product API
    • Member API
    • Purchasing API
    • Reporting API
    • System API
    • Configuration API *
    • Schedule API *
    • Document API

* Required for enhanced functionality in future releases.