Transaction declined IntegraPay - Error Code: Failed Payment

Error

How can this happen?

  • The customer has gone over their daily limit
  • The bank has stopped the payment for some reason
  • Credit Card may have been Stolen
  • Insufficient Funds

Solution

To view a transaction declined error code:

    1. Log into your IntegraPay account
    2. Select Transaction > Transaction Search
    3. Select your preferred date range
    4. Click 'Search'
    5. Click 'View Receipt'

Note:

You will then need to follow up your customer advising them of the payment failure and process the payment manually as failed payments will not retry. Ā Failed payment will only retry if the network is unavailable.

P
Paul is the author of this solution article.

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