Invoice couldn't be processed for automatic payment. Scheduled payment date has exceeded this Merchant's Maximum allowed number of overdue days.
The above error message indicates that the automatic payment has been synced, however it is unable to be scheduled for automatic payment as it exceeds the maximum number of days allowed.
Automatic Payments configuration setting contains 'Maximum Days Past Due'. This is if past due payments are enabled to be scheduled, the maximum days allowed needs to be set. When greated than this value, payments will need to be scheduled manually.
This is designed to ensure you don't accidentally pay old invoices by auto payment so we recommend completing either option 1 or 2.
ResolutionThere are a couple of different options available to resolve the above issue:
- Locate the invoices in Outstanding Payments > Actions > PayNow
This will enable you to process payment via a credit card immediately
- Locate the invoices in Outstanding Payments > Actions > Schedule
This will enable you to schedule the invoice to be paid on a particular day via a bank account
- Change your Autopayments configuration settings to increase the Maximum Days Past Due > locate the invoice in Auto Payments > Actions > Reset & Re-queue.