Fix unprocessed payments: payments can only be made against authroised documents




Error: Error saving item in Xero.  Validation Message: Payments can only be made against authorised documents.
Issue: The invoice is already paid in Xero, so Wise-Pay cannot allocate the funds to the invoice

Resolution

  1. Click unprocessed
    On the 'Fix Unprocessed Payments' screen you will see full details of the error message
  2. Click 'view' to take you to Xero so you can verify the invoice has been paid
  3. If the payment has been made you can either
    a. Remove the payment in Xero and press retry
    b. Click 'Re-allocated'