Error Message: Failed to validate signature with Invoice Number

Wise-Sync has identified that this error is a result of invalid characters, and the record batch is not successfully posted.

Issue:

If you receive the above error because of an invalid character:

  1. There is an # used in the Vendor Invoice Number
  2. There are leading or trailing spaces in the PO Number.

Solution:

1. Open the Purchase Order that has failed to batch, and edit the vendor invoice number so that the # is not present.



2. Open the Purchase Order and remove any leading or trailing spaces in the PO Number.

Note:

Partners using the "Alternate Vendor Invoice Date Source" will need to ensure that the invoice is updated at the correct location, based on the setting selected.