ConnectWise has returned an incomplete record for PO

Applies to: ConnectWise Manage, Xero, Quickbooks Online

Error

How can this happen?

  1. Either the PO number or the packing slip has a special character causing the record to fail
  2. PO is set on a future date (for ConnectWise Manage non-REST Version only)

Solution

  1. Check if the packing slip has a special character “/,
  2. Unreceive the items and remove the special character “/” from the packing slip.
  3. Change the date to a past or current date
  4. Re-sync the PO

Note

Although this error can usually be fixed by deleting the Purchase Order and re-entering it, if the sync still shows an error after the above process has been completed correctly, you can check this article for more options for resolution.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.