(Resolved) Known Issue: ConnectWise Quicklinks are not working

Status

Resolved

Updates
14 August 2019: We've released a fix for this issue

13 August 2019: We've developed a fix for this issue that will go into QA for testing today.

Who's Affected

Anyone using Wise-Sync from the ConnectWise Interface (via a quicklink)

Issue

An issue with a recent release has caused Quicklinks to stop working.

What are we doing about it?

We are looking into a solution for this problem as a matter of priority.

How do we know it's an issue?

You may receive a message to indicate that your access is unauthorised. Alternatively, you may see this:


Workaround

Open your web browser (e.g. Chrome) and navigate to https://secure2.wise-sync.com (copy and paste the URL into the address bar) to login to Wise-Sync outside of the ConnectWise interface.

S
Simone is the author of this solution article.

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