There is an error in XML document (1, 50)

Error

There is an error in XML document (1, 50) when syncing Procurement

Applies to: ConnectWise, Xero, QuickBooks Online

How can this happen?

Invalid Character or Leading/Trailing spaces on the Packing Slip ID

Solution

The invalid character or space will need to be removed before purchase order can successfully sync. 

  1. In ConnectWise, re-open the Purchase Order (if already closed)
  2. Go to Products tab and locate items with the same packing slip number from the error (including Supplier Invoice item)
  3. For each product with the incorrect packing slip item, uncheck the "Closed" checkbox and click save 
  4. Update the Packing Slip ID with the invalid character or leading/trailing spaces removed, this will need to be manually entered for the first correction and can then be selected from the Packing Slip ID drop-down field. 
  5. Close the Purchase Order again, or if further items to be received ensure all received products have been "Closed" again. 
  6. Resync
J
Jennilyn is the author of this solution article.

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