FAQ - How to cancel Scheduled payment

If the transaction status is "Scheduled" you can still cancel the Scheduled payment.

Here's how to do it: 

  1. Log in to Wise-Pay
  2. Locate the invoice from the Scheduled Payment widget
  3. Click Actions
  4. Select Cancel Payment


If the transaction status shows "Pending", the payment cannot be cancelled. Merchant Administrators will need to manually arrange payments/refunds to the clients whose bank accounts have been debited, as there is no Refund function for Direct Debit.

Login to Wise-Sync to view full article

Product is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.