Applies to: Wise-Pay, Xero, QuickBooks Online
How can this happen?
The Chart of Accounts in the accounting package (Xero/QBO) has been updated but the accounts set in Wise-Pay Merchant Account settings have not been updated.
- Login to Wise-Pay as a Merchant Admin
- Navigate to Configure
- Select Merchants and click on Edit this account merchant
- Update/Select the Account for the following:
- Account for Clearing Payments
- Bank Account for Prepayments
- Account for Prepayments
For more information on these accounts, please refer to this article: How to Configure Basic Settings for Merchant Accounts