Your payment has NOT been processed against invoice Error Code:Account not found. Account Code:

Applies to: Wise-Pay, Xero, QuickBooks Online

Error

How can this happen?

The Chart of Accounts in the accounting package (Xero/QBO) has been updated but the accounts set in Wise-Pay Merchant Account settings have not been updated.

Solution

  1. Login to Wise-Pay as a Merchant Admin
  2. Navigate to Configure
  3. Select Merchants and click on Edit this account merchant
  4. Update/Select the Account for the following:
    • Account for Clearing Payments
    • Bank Account for Prepayments
    • Account for Prepayments

Note

For more information on these accounts, please refer to this article: How to Configure Basic Settings for Merchant Accounts

J
Jennilyn is the author of this solution article.

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