An item has a blank sales accounts number – Refer to Item . An item is referencing a sales account which does not exist in Xero, - Refer to ‘Account Mapping’ for: "Revenue"

Error

An item has a blank sales accounts number – Refer to Item <item name>.
An item is referencing a sales account <account number> which does not exist in Xero, - Refer to ‘Account Mapping’ for: "Revenue"

Applies to: Autotask PSA, Xero

How can this happen?

The account code stored in Wise-Sync Company settings has been changed in Xero and has not been updated accordingly in Wise-Sync to the new code.

Solution

Update and Save the Account Mapping in Wise-Sync Company Settings then Re-Sync.
Either

  1. Change the Default Revenue Mapping Account or,
  2. Choose a different Account Mapping Type.  For example, "Billing Code" if you wish to have a specific mapping for every billing code.     

J
Jennilyn is the author of this solution article.

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