An item has a blank sales accounts number – Refer to Item <item name>.
An item is referencing a sales account <account number> which does not exist in Xero, - Refer to ‘Account Mapping’ for: "Revenue"
Applies to: Autotask PSA, Xero
How can this happen?
The account code stored in Wise-Sync Company settings has been changed in Xero and has not been updated accordingly in Wise-Sync to the new code.
Update and Save the Account Mapping in Wise-Sync Company Settings then Re-Sync.
- Change the Default Revenue Mapping Account or,
- Choose a different Account Mapping Type. For example, "Billing Code" if you wish to have a specific mapping for every billing code.