Xero Validation Error: The field SalesDescription contains invalid characters

Error

Xero Validation Error: The field SalesDescription contains invalid characters.

Applies to: ConnectWise, Xero

How can this happen?

There are invalid/special characters (usually  < and >) on the service ticket or item/sales description in ConnectWise, breaking the record to be synced.

Solution

Remove invalid/special characters on the ticket or item description. Once removed, re-sync the record.


J
Jennilyn is the author of this solution article.

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