Customers using the Connectwise Manage v2020.4.78286 Version
What are we doing about it?
We have logged a ticket with ConnectWise advising the issue.
You may request updates to this ticket and advise if you are affected by this issue:
ConnectWise Ticket: #14770780
Date Reported: 8th of June 2021
|08 Jun 2021|
Submitted a ticket with ConnectWiseTicket#14770780
|11 Jun 2021||Connectwise was able to reproduce the issue and has been escalated to their Development Team as a HIGH priority issue|
We've received a report that partners are unable to sync records (no results when syncing) even if there are records in the Unposted Expenses and their Wise-Sync setting for expenses is set to sync All records.
How do we know it's an issue?
We've run some tests by creating multiple expense records (Pending Approval & Open status) from an open Service Ticket then sync, and nothing has been returned. Upon closing the Ticket and running the sync again, expense records were returned.
We currently have a work-around which is to close the ticket where the expense records are created.