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How to refund when the payer wants to pay through another payment method
You may have to refund a payment when the payer requests to cancel the payment and wants to pay through another payment method. The following diagram descr...
Wed, 17 Oct, 2018 at 8:18 AM
How to process a refund for a paid invoice that has an incorrect amount?
Invoices with an incorrect amount may get synced and paid through Wise-Pay. In such cases, you will have to process an appropriate refund to the payer to se...
Wed, 17 Oct, 2018 at 8:03 AM
How to refund when the invoice has been paid twice?
You may face a situation when the same invoice gets paid twice using the different payment methods. For example, if there has been a delay in reconciling ac...
Wed, 17 Oct, 2018 at 8:15 AM
Fix Unmatched Auto Payments Payer No Auto Payment Terms
Hi , We have been working through accounts that have Unmatched Auto-Payments and noticed you have: (Insert Screen shot showing Unmatched Auto Payment...
Sat, 24 Mar, 2018 at 2:06 PM
Fix Unmatched Auto Payments No Payer: (Company Name)
 Hi,  We have been working through accounts that have Unmatched Auto-Payments and noticed you have: (INSERT SCREENSHOT FOR UNMATCHED AUTOPAYMENTS) It i...
Sat, 24 Mar, 2018 at 2:06 PM
Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Hi, We're working through the Unapplied Payments in Wise-Pay and noticed that you have a payment which has not been resolved. Transaction ID: ...
Wed, 24 Oct, 2018 at 11:42 AM
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Hi, Just following up with the team on a number of unapplied payments in the system. We have a single payment for your account which is sitting as Unapp...
Sat, 24 Mar, 2018 at 2:06 PM
Can a Payer add Auto-Payment Terms
Can a Payer add Auto-Payment Terms A Payer has the ability to select their own Auto-Payment terms, however they are only able to: Set 'All Auto-Paym...
Sat, 24 Mar, 2018 at 2:07 PM
Wise-Pay Prepayments in Xero
If a payment is processed but the invoice does not yet exist in Xero, a Prepayment invoice will be created in Xero that can be applied to the invoice when i...
Wed, 12 Sep, 2018 at 1:01 PM
Prepayments- What are they?
Prepayments - Customer has paid an Invoice before it has been Synced. When a customer pays before you sync, the amount will be received. If the payment is...
Mon, 26 Mar, 2018 at 3:48 AM