FAQ

Does Wise-Pay automatically handle the Payment surcharge?
Does Wise-Pay automatically handle the payment surcharge? One of the core capabilities is for Wise-Pay to automatically handle surcharges, as well as ma...
Wed, 17 Oct, 2018 at 4:53 AM
I have added a new customer in ConnectWise but they aren't available in Wise-Pay
I have added a new customer in ConnectWise but they aren't displayed in Wise-Pay. A Payer will not be displayed in Wise-Pay 'Payer Company Nam...
Wed, 17 Oct, 2018 at 9:30 AM
Is a Payer set up for Auto-Payments?
Is a Payer set up for Auto-Payments? There are two important parts when it comes to setting up a Payer for Auto-Payments: Ensure the Payer has been ad...
Wed, 17 Oct, 2018 at 9:39 AM
What is a Processing Error
What is a processing error? A Batch Processing error occurs when the payment has been processed, however there has been issues saving the record in your Ac...
Sat, 24 Mar, 2018 at 2:06 PM
What is a payment error?
What is a payment error? When a payment Error occurs, the transaction hasn't been processed due to an error.   Payment errors can occur: Invalid Ca...
Sat, 24 Mar, 2018 at 2:06 PM
What is AVS (Address Validation)
What is AVS (Address Validation)? To reduce the number of card failures clients have the option of enabling AVS (Address Validation) Configuration Log in...
Sat, 24 Mar, 2018 at 2:06 PM
How do I Import Payers into Wise-Pay
How do I import payers into Wise-Pay To take the pain and hassle out of adding multiple new payers into Wise-Pay, new functionality has been created to ...
Tue, 17 Jul, 2018 at 2:01 PM
What are Batch Payments - Over Payment
What is Batch Payments - Overpayment? We have redesigned 'Prepayments' flow, to allow a batch payment to have overpayments.  This was required to...
Sat, 24 Mar, 2018 at 2:06 PM
How to create a refund where a fee needs to be refunded to a client (QBO)
How do I create a refund where a fee needs to be refunded to a client (QuickBooks Online) In the below two scenario's, a customer has paid the surc...
Wed, 17 Oct, 2018 at 7:33 AM
What are Overpayments in QuickBooks Online
What are Overpayments in QuickBooks Online A batch payment 'Overpayment' will go through the following 3 steps when created: Create an invoice ...
Sat, 24 Mar, 2018 at 2:06 PM