Known Issues (Resolved)

Delete: Email > Reconnect to xero
It looks like your Xero token has been revoked. This can happen for a number of reasons.  The xero user who connected Wise-Sync to Xero, has been remo...
Mon, 26 Mar, 2018 at 3:49 AM
(Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
Issue The ConnectWise Valuation Report is reporting an incorrect Valuation Cost using v2018.6 (58651). This affects partners syncing Inventory, since I...
Fri, 14 Dec, 2018 at 1:54 PM
(Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
Status Patch Deployed: ConnectWise have deployed a patch to the affected component. Waiting verfification that the issue has been resolved with affected...
Wed, 10 Jul, 2019 at 10:51 AM
The provided URL scheme 'http' is invalid; expected 'https'
The provided URL scheme 'http' is invalid; expected 'https'. This error occurs when the user is trying to connect to an http instance o...
Tue, 16 Oct, 2018 at 3:15 PM
(Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
Status Fix Deployed to ConnectWise Cloud: ConnectWise have confirmed that a fix has been deployed to ConnectWise cloud servers. We have validated the fi...
Wed, 10 Jul, 2019 at 10:50 AM
Edit Company Screen > User Fields
Create & Edit / Company Screens Adding and Editing the companies information in Wise-Sync is simple just follow refer to the 5 setup tabs sections ...
Mon, 26 Mar, 2018 at 3:50 AM
(Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
Status Resolved Issue A ConnectWise SQL Error occurs when syncing Procurement / Inventory after applying the patch 58617. How do we know this is a...
Wed, 10 Jul, 2019 at 10:46 AM
Edit Account Screen > User Fields
Updating your Account Details The account screen is where all of the site information for Connectwise is recorded. This information is only visible and edi...
Tue, 23 Oct, 2018 at 4:05 PM
System.Web.Services.Protocols.SoapException Eg. 2
System.Web.Services.Protocols.SoapException Eg. 2 This error can be quite long & may have occured due to a reboot of the server being performed ...
Tue, 16 Oct, 2018 at 2:29 PM
The Document total does not equal the sum of the lines
The Document total does not equal the sum of the lines. This error can occur due to a rounding error in the Purchase Order. Error Text:  Error Updating...
Tue, 16 Oct, 2018 at 3:09 PM