-
Getting Started - Wise-Sync for ConnectWise
-
Getting Started - Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - ConnectWise Expenses
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - ConnectWise GL Mapping
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - ConnectWise Inventory
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - Wise-Sync Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - Setup
-
Wise-Sync for ConnectWise and Xero
-
Getting Started - Xero Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - ConnectWise Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - Wise-Sync Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Advanced Feature Setup - Xero Tracking
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Xero Known Issues
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Examples
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - Xero Setup
-
Wise-Sync for ConnectWise and QBO
-
Getting Started - QuickBooks Online Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - ConnectWise Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - Wise-Sync Setup
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - ConnectWise Expense (QBO)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Error Messages
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started - QuickBooks Online Setup
-
Syncing with Wise-Sync
-
Syncing with Wise-Sync
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync Samples
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Glossary of Terms
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Best Practices & Tips and Tricks
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
General Questions
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
FAQ
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync - Special Features
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync for Xero
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync for Quickbooks Online
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Syncing with Wise-Sync
-
Wise-Sync Errors and Troubleshooting
-
Sync Errors - Inventory
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync Errors and Troubleshooting
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Known Issues
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Known Issues (Resolved)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Xero Errors
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
QBO Errors
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Datto Autotask PSA Errors
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Sync Errors - Inventory
-
Wise-Sync for Datto Autotask PSA
-
Getting Started with Wise-Sync for Datto Autotask PSA
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started with Wise-Sync for Datto Autotask PSA
-
Wise-Pay Errors and Known Issues
-
Unprocessed Payments
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Unmatched Payments
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay Errors
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Known Issues
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Unprocessed Payments
-
Wise-Sync User Management
-
Creating/Maintaining Users
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Two Factor Authentication
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Creating/Maintaining Users
-
Wise-Sync Release Notes
-
Wise-Sync Release Notes (2020)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync Release Notes (2019)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync Release Notes (2018 and older)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Sync Release Notes (2020)
-
Getting Started with Wise-Pay
-
Getting Started with Wise-Pay
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Creating/Maintaining Wise-Pay Users
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started with Wise-Pay
-
Wise-Sync for ConnectWise REST Integration
-
Preparing for Wise-Sync for ConnectWise REST Integration
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
ConnectWise REST API Beta Program
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Preparing for Wise-Sync for ConnectWise REST Integration
-
Merchant Configuration
-
Merchant Configuration
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Payment Providers
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Payment Services
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Notification Configuration
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Accounting Connections
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Merchant Configuration
-
Wise-Pay Release Notes
-
Wise-Pay Release Notes (2020)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay Release Notes (2019)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay Release Notes (2018 and older)
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay Release Notes (2020)
-
Payer Support
-
Getting Started with Wise-Pay
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Access Wise-Pay
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Manage my Wise-Pay Account
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Pay an Invoice
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Errors
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Payer FAQ
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Getting Started with Wise-Pay
-
Accepting Payments
-
Payment Options
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Automatic Payments
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay Virtual Terminal
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Batch Payments
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Refunds
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Payments FAQ
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Payment Options
-
Wise-Pay Integration
-
Wise-Pay Integration
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay Integration
-
Wise-Pay (Merchant) Know How
-
The Wise-Pay Dashboard
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay FAQ
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay Videos
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay for Xero
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay for Quickbooks Online
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Wise-Pay for Datto Autotask PSA
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
The Wise-Pay Dashboard
-
Payer Management
-
Managing Payers
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Email Templates
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
- (Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
- (Resolved) Known Issue: Non-reimbursable Expenses syncing as Reimbursable Expenses
- (Resolved) Known Issue: Xero Accounting API Major Outage 28 October 2019
- (Resolved) Known Issue: ConnectWise v2020.2 REST sync error where a Custom Invoice Template has been used
- (Resolved) Known Issue: Tax component of a Purchase Order's lines accumulate when it's Open Batches are deleted
- (Resolved) Known Issue: Xero Accounting API Major Outage 15 August 2019
- (Resolved) Known Issue - ConnectWise Cloud: 500 - Internal Server Error
- (Resolved) Known Issue: Error Syncing Expenses - CW Version 2018.1
- (Resolved) Known Issue: ConnectWise EU Cloud: 503 - Service Unavailable
- (Resolved) Known Issue: Xero API: 503 Errors causing company disconnect.
-
Payer Admin - FAQ
- (Resolved) Known Issue: [Warning] Failed to insert the COGS journal for this batch.
- (Resolved) Known Issue: Failed to connect to ConnectWise API - Error 503 Server Unavailable
- (Resolved) Known Issue: ConnectWise Quicklinks are not working
- (Resolved) Known Issue: "Object reference not set to an instance of an object" error on Invoice Sync
- Delete: Email > Reconnect to xero
- (Resolved) Known Issue: ConnectWise Inventory Valuation Report is Incorrect using v2018.6 (58651)
- (Resolved) Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
- The provided URL scheme 'http' is invalid; expected 'https'
- (Resolved) Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
- Edit Company Screen > User Fields
- (Resolved) Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync
- Edit Account Screen > User Fields
- System.Web.Services.Protocols.SoapException Eg. 2
- The Document total does not equal the sum of the lines
- System.Web.Services.Protocols.SoapException Eg. 1
- The formatter threw an exception
- Object reference not set to an instance of an object
- (Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
- (Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
- (Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
-
Managing Payers