Known Issues

Known Issue (On Premise Partners) : 401 - Unauthorized error when connecting to Wise-Sync
Status Patch Deployed: ConnectWise have deployed a patch to the affected component. Waiting verfification that the issue has been resolved with affected...
Mon, 21 Jan, 2019 at 9:04 AM
[Resolved] Known Issue (Cloud Partners): 401 - Unauthorized error when connecting to Wise-Sync
Status Fix Deployed to ConnectWise Cloud: ConnectWise have confirmed that a fix has been deployed to ConnectWise cloud servers. We have validated the fi...
Mon, 21 Jan, 2019 at 9:02 AM
Known Issue - Unable to test connection to REST API when PSA Site is using the API Endpoint https://api-xx.myconnectwise.net
Status The issue has been reported to ConnectWise. Version Affected ConnectWise Manage Version v2017.5+ Partners using ConnectWise Cloud  (not on-pre...
Wed, 19 Dec, 2018 at 4:03 PM
Known Issue: ConnectWise SQL Error during Procurement/Inventory Sync (Affects Beta Partners running the latest v2018.6 patch (58651))
Status Unresolved Issue A ConnectWise SQL Error occurs when syncing Procurement / Inventory after applying the patch 58617. How do we know this is...
Tue, 12 Mar, 2019 at 10:12 AM
Known Issue: Invalid Tax Handling of Down Payment Invoice Amounts
Issue Down payment invoice tax amounts are not being handled correctly after upgrading to 2018.5. Version Affected ConnectWise Manage Version v2018.5....
Wed, 12 Dec, 2018 at 4:25 PM
Known Issue: Multi-Level Tax Code Mapping when Avalara Enabled
Status Reported: The issue has been reported to ConnectWise. Version Affected ConnectWise Manage Version v2018.5. This will affect all cloud pa...
Wed, 12 Dec, 2018 at 4:12 PM
Known Issue: ConnectWise MVR causing "GetClientToken" Error with v2018.6 (ongoing)
Issue: On logging into Wise-Sync a GetClientToken Error may be displayed for partners using ConnectWise Manage v2018.6. Version Affected ConnectWise...
Fri, 15 Mar, 2019 at 7:25 AM
Known Issue: Connectwise Purchase Order Freight Defaults to "Tax Exempt"
Wise-Sync has identified an issue in ConnectWise where purchase order freight is defaulting to "Tax Exempt". This is then processed by Wise-Sync a...
Tue, 11 Sep, 2018 at 11:52 AM
Known Issue > Currency on Invoices > Inventory
Background: ConnectWise Manage 2017.5 has introduced the ability to change the Currency on an Invoice.  Multi-Currency Invoice Sync management is available...
Mon, 26 Mar, 2018 at 3:47 AM
Known Issue: ConnectWise Member Details are invalid after v2018.1
There is a known issue resulting from a recent ConnectWise Patch for 2018.1 that has invalidated internal Passwords used by the Accounting API. ConnectW...
Tue, 21 Aug, 2018 at 4:01 PM