Known Issues

(Resolved) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.
Status Solution provided by ConnectWise, 23 August 2018. An update has been rolled out to Cloud partners to fix the bug causing this problem. Additiona...
Tue, 11 Sep, 2018 at 11:20 AM
(Resolved) Known Issue - Purchase Order Lines posting as "Tax Exempt" instead of "Taxable"
Status Resolved: The issue has been fixed and released in patches 56744-56760. On Premise partners need to update to the latest version of 2018.5. ...
Tue, 11 Sep, 2018 at 11:23 AM
(Resolved) Known Issue - Purchase Order Tax is not being calculated Correctly
Status Resolved: ConnectWise have advised that a fix for this issue has been released on v2018.5  (56760). Please ensure patches are applied and Connec...
Tue, 11 Sep, 2018 at 11:24 AM
Known Issue: Invalid Tax Handling of Down Payment Invoice Amounts
Status Reported - a ticket has been logged with ConnectWise. Version Affected ConnectWise Manage Version v2018.5. This will affect all cloud partn...
Thu, 30 Aug, 2018 at 11:20 AM
Known Issue: Multi-Level Tax Code Mapping when Avalara Enabled
Status Reported: The issue has been reported to ConnectWise. Version Affected ConnectWise Manage Version v2018.5. This will affect all cloud pa...
Mon, 17 Sep, 2018 at 1:12 PM
(Resolved) Known Issue: The Wise-Pay Payment portal does not render correctly from ConnectWise Portal
Status Resolved in v2018.5. Version Affected ConnectWise Manage Version v2018.4 Issue The Wise-Pay Payment portal page does not render correctly ...
Mon, 17 Sep, 2018 at 1:36 PM
Known Issue > Currency on Invoices > Inventory
Background: ConnectWise Manage 2017.5 has introduced the ability to change the Currency on an Invoice.  Multi-Currency Invoice Sync management is available...
Mon, 26 Mar, 2018 at 3:47 AM
Known Issue: ConnectWise Member Details are invalid after v2018.1
There is a known issue resulting from a recent ConnectWise Patch for 2018.1 that has invalidated internal Passwords used by the Accounting API. ConnectW...
Tue, 21 Aug, 2018 at 4:01 PM
Known Issue - Tax Code Changes for Purchase Orders (ConnectWise: v2016.6).
ConnectWise Update changes Tax Code Source for Purchase Orders. Xero Validation Error: The Tax '{Tax Code}' cannot be used with the {AccountType}...
Mon, 26 Mar, 2018 at 3:48 AM
Known Issue > Error Message: Account Period Closed.
Error Message: Account Period Closed. QuickBooks Online has an additional feature called Closing the Books.  The main purpose of officially closing the book...
Mon, 26 Mar, 2018 at 3:48 AM