Status

Reported: The issue has been reported to ConnectWise.


Version Affected

ConnectWise Manage Version v2018.5.


This will affect all cloud partners and any on-premise partners that have upgraded to this version.


On-premise partners that have not upgraded to 2018.5, we recommend holding off upgrading until this issue is resolved.


Issue

Despite having 6 Tax Levels configured, a 7th Tax Level is being exported from ConnectWise if Avalara Integration is in use. On sync, this results in the error below:



How do we know?

In ConnectWise, only 6 Tax Levels are configured



The XML extract from ConnectWise contains a 7th Level and appears that there is no tax code applied to the invoice:



What have we done about it?

We have logged a ticket with ConnectWise. 


This is related to (Solution Provided) Known Issue - Invoice Tax Levels Mismatched and inconsistently applied.


You may request updates to this ticket and advise if you are affected by this issue: 


ConnectWise Ticket: #10889162

Date Reported: 28th August, 2018



Updates

28 August 2018Ticket logged with ConnectWise.

ConnectWise acknowledge receipt of issue.
14 September 2018 Working with ConnectWise, who are unable to replicate the problem.