Wise-Sync Errors and Troubleshooting

Troubleshooting: Test ConnectWise Connectivity Fails Despite Correct Credentials
Problem As a newly-created ConnectWise member, my Test ConnectWise Connectivity (Under User > Edit User-> ConnectWise Member) fails despite providin...
Mon, 26 Mar, 2018 at 3:47 AM
Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid
When special characters are used in a ConnectWise Record such as an '&' can result in the batch or record failing as the escaping of special c...
Tue, 16 Oct, 2018 at 3:47 PM
QBO - Error: 'An error occurred while executing the query. Please check the stack trace for more detail'
An error occurred while executing the query.  Please check the stack trace for more detail. QuickBooks Online error message: 'An error occurred wh...
Mon, 26 Mar, 2018 at 3:47 AM
Toubleshooting - A server error has occurred. Please contact your Manage Administrator.
When can this error occur Saving a transaction What's the implication of the error The GL Entries will not be generated, resulting in sync issues...
Fri, 22 Jun, 2018 at 11:18 AM
Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled
Sync Error: Error Updating Xero: Adjustments are not supported unless Inventory COGS is enabled An error is encountered because Inventory has not been...
Tue, 16 Oct, 2018 at 12:15 PM
Sync Error: ConnectWise Validation Error: Company or Contact has been deleted (in Company Recycle Bin)
When a company has been deleted and is in the ConnectWise Recycle Bin, errors will result when the company billing contact is attempted to be returned from ...
Tue, 16 Oct, 2018 at 11:58 AM
An Item has a blank sales account number (for Expenses)
You need to ensure you have the GL Account Mappings for both Expense Types: Internal and External Expenses. Pre-Setup ConnectWise Expenses > Step 1:...
Tue, 16 Oct, 2018 at 11:38 AM
Validation Error: Xero Tax Validation Errors
Validation Error: Xero Tax Validation Errors: Tax Validation Error Messages are becoming more and more common, below are some of the common Tax Validation ...
Thu, 11 Oct, 2018 at 6:34 AM
Error: 'CreateBatch' returned an error: System.ArgumentOutOfRangeException: Length cannot be less than zero
Error Message The error could be one of the following ConnectWise 'CreateBatch' returned an error: System.ArgumentOutOfRangeException: Len...
Mon, 16 Jul, 2018 at 3:56 PM
Validation Error occurring even when default or billing contact set
Validation Error occurring even when default or billing contact set Error Text:  Validation Error: No matches for billing or default contact. Iss...
Thu, 11 Oct, 2018 at 6:33 AM