Xero Validation Error: Item code '{productID / Non-ProductID}' is not valid

When special characters are used in a ConnectWise Record such as an '&' can result in the batch or record failing as the escaping of special characters can break the HTML request for the batch, product search or other functions.

Error:

Special characters that are known to cause issues include:

  • |
  • &
  • #
  • '
  • <>

To resolve the issue:

1) Update the Product ID - 
such as replacing the character '&' with the word 'and'


2) Sync Invoice again.
 


P
Paul is the author of this solution article.

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