Error Updating Xero: No matches for product with item ID: [your-item-id]. Please sync this record manually
Created by: Paul MacNeill
Modified on: Mon, 26 Mar, 2018 at 3:48 AM
Status: We have logged a ticket logged with ConnectWise. Ref: 5334505.
The immediate remediation is to check the Item ID in ConnectWise Products, as the item will contain a double space as part of the Product ID.
Resolution: Remove the double space and replace with a single space in ConnectWise. The record will then sync without error.
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.