Payments can only be applied to invoices that are awaiting payment.  The invoice is in draft status.


Error message: Payments can only be applied to invoice that are awaiting payment.  The invoice is either fully paid, draft, or have been voided.

Issue: The invoice in your Accounting Package is in the wrong status (Draft)

Solution: You will need to log into your Account Package and approve the invoice and then Retry.


Example:

In Wise-Pay you will receive a 'Transaction Failure' for the above error message


Steps to Resolve the issue:


1. Log into your Accounting Package

2. Search for the Invoice Number

3. Click Approve


4. Log into Wise-Pay
5. Click Actions
6. Click Fix

7. Click Retry

Payment has been processed.