We're working through the Unapplied Payments in Wise-Pay and noticed that you have a payment which has not been resolved.
Date: (Error Date and Time)
Error: Error saving item in Xero. Validation Message: Organisation accounts are locked on the specified payment (Specified payment date set up).
Transaction in Xero:
The issue with this payment is that the invoice payment cannot be applied due to the Xero accounts being locked.
Due to the age of the invoice, and error. It may be that you have already applied the payment to the invoice in Xero. As we cannot apply the payment due to the locked account, you will need to manually resolve this issue by either
1. Unlocking the accounts in Xero, so that the payment can be applied. (Refer: https://help.xero.com/au/Settings_LockDate)
2. If the payment is already applied, then simply "Fixed Manually" in Wise-Pay Unapplied Payments (Refer: https://secure2.wise-sync.com/PaymentServices/AdminAccountMerchant/FixBillingPayments?AccountId=360)
If you have resolved the error manually and payment has been applied to the Wise-Pay Clearing account, you can click on the "Fixed Manually" button in Wise-Pay. This will ensure that the error is marked as resolved.
Payments that remain in this list are unresolved payments which could indicative that your Wise-Pay clearing account is out of balance. It is important that these payments are resolved ASAP to ensure that there are no ongoing reconciliation issues
If you have any questions regarding this payment or need further direction to resolve, please let us know.