Directly from ITSupportPanel, your customers can view and pay their outstanding account in the Wise-Pay portal. Customers are automatically authenticated into the Wise-Pay portal, so they don't need to remember their Wise-Pay login.


What do I do to activate the integration?


Wise-Pay Payer Admin

The Payer's email address is matched with the ITSupportPanel username. If there is no match, the Payer will not be authenticated into Wise-Pay.



If there is no match, the Payer will not be authenticated into Wise-Pay. The payer will need to register to Wise-Pay. See Payer Registration Flow.


Wise-Pay Merchant

The integration needs to be activated in Wise-Pay. Upon activation an API Key will be generated, to configure in ITSupportPanel.


Go to Configure > Merchants. Select the Merchant that you want to activate the integration for.


Go to the Integrations tab.


Check IsEnabled under the ITSupportPanel heading.


Click Display to obtain the API Key generated for your Merchant. Copy and paste the API Key into your ITSupportPanel configuration.


ITSupportPanel

Click here for further instructions to configure ITSupportPanel.