What is the feature?

Wise-Sync allows you to choose how to handle cases where the ConnectWise Product's name exceeds 30 characters, so that you don't break Xero's 30 character item code limit. 


How do I configure it?

Go to Companies > Edit Company > Xero Invoice Options > Extended Product ID Length Handling


There are three handing methods to choose from:

  1. None (default selection) - Use the ConnectWise Product's name as the item code by default.
  2. Truncate - Use the first 30 characters of the ConnectWise Product's name as the item code.
  3. Product ID - Use the ConnectWise Product's unique database ID as the item code.


Once you have selected your method, click Save