Having trouble logging in?
If you are having trouble logging in, please refer to this article to help you on your way.
What is Two Factor Authentication?
Two factor authentication (2FA or 2SA) provides an extra layer of security when authenticating your login to Wise-Sync and Wise-Pay.
Who requires 2FA?
All users and Payers associated with a Wise-Sync or Wise-Pay Account will require 2FA to login.
If you have not yet enrolled in an authentication app, you will be emailed a 2FA code to your registered email address when you log in. You will be provided with the option to setup an authentication app at login after you enter the emailed 2FA code.
- The first layer of security consists of account details that you must remember:
- Your Username and Password
- The second layer consists of something that the user has (i.e. a physical object):
- Where an authenticator app is configured, this would be a mobile device or access to the desktop app; or
- Access to the registered email when an authenticator app has not been setup.
How do I setup 2FA during login?
- Install an authenticator app. on your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
- Go to the Wise-Sync login screen
- Enter your email address and password > click Login
- You will be emailed a 2FA code to your login email address after you enter your username and password
- Enter the emailed 2FA code into the Login screen
- Click Setup 2FA
- Click Authenticator App > click Setup Device
- In your authenticator app, add a new account.
For Google Authenticator, click the plus icon; for Authy, click Add Account.
- Scan the QR Code displayed in Wise-Sync into your authenticator app.
Alternatively, manually enter the key provided into the app.
- Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Sync
- Click Confirm
Next time you log into Wise-Sync or Wise-Pay, you will then need to log in with 2FA using the app. you just set up.
FAQs
In line with the Australian Software Business Association, the requirement for 2FA has been extended by our integration partners as a mandatory requirement for third party systems that provide access to sensitive company data. Read more here.
2FA is enabled by default for your Company's Account.
Note:
If 2FA is not yet enabled for your Company's Account, contact our Support Team to activate it.
If you didn't set up an authenticator app during login, you are able to set this up via your user settings.
- Install an authenticator app. on your mobile device if you haven’t already, such as Microsoft Authenticator, Twilio Authy or Google Authenticator.
- Go to Users > Select your User
- Click Add 2FA Enrolment
- In your authenticator app, add a new account
For Google Authenticator, click the plus icon; for Authy, click Add Account
- Scan the QR Code displayed in Wise-Sync into your authenticator app.
Alternatively, manually enter the key provided into the app.
- Enter the 2FA code displayed in the app. into the 2FA Code field in Wise-Sync
- Click Enrol
Next time you log into Wise-Sync, you will then need to log in with 2FA using the app. you just set up
- Login to Wise-Sync
- Go to Users > Select User
- Update the Email address and Username to your correct email address
- Click Save
You will then need to try logging in again.
Alternatively, the email may be sitting in your junk/spam folder, or it might have been blocked by your company.
Before setting up 2FA on your new device, it is preferred that you first remove the 2FA enrolment from your old device.
Still have old device:
- Login to Wise-Sync
- Go to Users > Select User
- Click Remove 2FA Enrolment
Next time you log in you are able to set 2FA up on your new device using the authenticator app of your choice.
Don’t have old device:You will need to ask your Account Administrator to remove your 2FA enrolment.
They can:
- Go to Users > Select your User
- Click Remove 2FA Enrolment
Next time you log in you are able to set 2FA up on your new device using the authenticator app of your choice.
If you are having troubles, you can contact our Support Team
2FA is required for all users.