What is Two Factor Authentication?

Also known as 2FA, Two Factor Authentication adds an extra layer of security to authenticate users when they log into Wise-Sync and Wise-Pay.

  • The first layer consists of account details that a user must remember
    • Your Username and Password
  • The second layer consists of something that the user has (i.e. a physical object)
    • In this case, a mobile device
      • The user's device must have a two factor authentication app such as Microsoft Authenticator or Google Authenticator installed. These apps are available from the app store applicable to the user's device.


How to Activate 2FA

We've made Two Factor Authentication available to those customers:

  • Using Wise-Pay and/or
  • On the Wise-Sync Sync Ninja plan


Contact support to activate 2FA for your Company's Account and advise whether 2FA needs to be Required or Optional

  • Required - All users in your account must configure 2FA for their user profile at next login once 2FA is activated for your Company's account.
  • Optional - All users have the option to enable 2FA in their user settings.



Account Configuration

Account Admins can configure whether 2FA is Required or Optional:

  1. In Wise-Sync, go to your Account > Options
  2. Set 2FA Mode to either Required or Optional
  3. Click Save


User Profile Configuration

The user's device must have a two factor authentication app such as Microsoft Authenticator or Google Authenticator installed. These apps are available from the app store applicable to the user's device.


2FA Mode = Optional

All users have the option to enable 2FA in their user settings

2FA Mode=Required

All users in your account must configure 2FA for their user profile at next login once 2FA is activated for your Company's account

Enable 2FA and Enrol User's device

The user must be logged in and perform these steps with their own device.

  1. Go to Users > Select User
  2. Click Enable 2FA to the left of the Save button
  3. Click Add 2FA Enrolment
  4. Add the user profile to Authenticator App (Microsoft or Google Authenticator)
    1. Add an account
    2. Scan the barcode displayed on the screen or enter the key under Manual Setup
  5. Verify the enrolment in Wise-Sync
    1. Google Authenticator will display a 6 digit code for the user profile
    2. Enter the 6 digit code in the 2FA Code field, underneath the barcode scanned in the previous step
    3. Click Enrol

Enrol User's device 

  1. Add the user profile to Authenticator App (Microsoft or Google Authenticator)
    1. Add an account
    2. Scan the barcode displayed on the screen or enter the key under Manual Setup
  2. Verify the enrolment in Wise-Sync
    1. Google Authenticator will display a 6 digit code for the user profile
    2. Enter the 6 digit code in the 2FA Code field, underneath the barcode scanned in the previous step
    3. Click Enrol

Remove an Enrolled device from User's Profile

This can be completed by the user themselves or by Account Admins

  • Go to Users > Select User
  • Click Remove 2FA Enrolment to the left of the Save button

Remove an enrolled device from User's Profile

This can be completed by the user themselves or by Account Admins

  • Go to Users > Select User
  • Click Remove 2FA Enrolment to the left of the Save button

Disable 2FA for a User's Profile

This can be completed by the user themselves or by Account Admins, if 2FA Mode = Optional

  • Go to Users > Select User
  • Click Disable 2FA to the left of the Save button