Unexpected Outage for Wise-Sync and Wise-Pay, 12th March, 2020

What happened?

We experienced an unexpected outage in our production environment (https://secure2.wise-sync.com) this morning on and off starting at 3:40 am AEST.

Users were unable to access the web facing Wise-Sync and Wise-Pay applications during this time.

What have we done about it?

We are actively investigating the root cause and working to get service restored as soon as possible.  

Update 6:40 am AEST the root cause has been identified and we are working to resolve the issue.

Update 6:50am AEST - Wise-Sync and Wise-Pay services have been restored.

Freddy is the author of this solution article.

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