Invoice partially paid in Xero/QBO but partial payment does not reflect in Wise-Pay

Applies to: ConnectWise Manage, Datto Autotask PSA, Xero, QuickBooks Online

Issue

Invoice was partially paid in your accounting package, but does not reflect in Wise-Pay

How can this happen?

Invoice payments are dynamic in nature, meaning the data in Wise-Pay needs to constantly be updated, in order to give you the most up to date information. While Wise-Pay is constantly updating data often as possible, sometimes, it may not be up to date when you need it to be.

Solution

Refresh the Outstanding Payments Widget in Wise-Pay

Refer to this Article to learn more about Refreshing the Wise-Pay Widget Refreshing the Wise-Pay Dashboard Widgets

N
Nemia is the author of this solution article.

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