Fix Unprocessed Payments: Payment can only be made against Authorised Documents.

Error

How can this happen?

The invoice is already paid in Xero, so Wise-Pay cannot allocate the funds to the invoice.

Solution

    1. Click Fix to see the full details of the error message

    2. Click 'View' to verify if the invoice has been paid in your Accounting Package
    3. If the payment has been made you can either
      a. Remove the payment in Xero and press retry
      b. Click 'Re-allocate'
P
Paul is the author of this solution article.

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