Error: ConnectWise Tax Group supplied for '' does not match the tax codes in Xero

Applies to: ConnectWise Manage, Xero

Error

How can this happen?

  • Tax code used in ConnectWise Manage does not match the existing tax codes in Xero.
  • Tax code has been archived (deleted in Xero) and was recreated using the exact name resulting in duplicate records.

Solution

If the Tax Code Name is different then you can either:

  1. Change the Tax Code to an existing Tax Code
  2. Create a new Tax Code

If the Tax Code Name is exactly the same, there might be an archived tax code in Xero with the same name:

  1. Rename the active tax code both in ConnectWise Manage and Xero then Re-sync.
P
Paul is the author of this solution article.

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